Frequently Asked Questions

A gaylord box is a large, heavy-duty corrugated container designed to fit on a standard 48" x 40" pallet. They're used across industries for bulk storage, shipping, and material handling. The name comes from the Gaylord Container Corporation, an original manufacturer.

The terms are often used interchangeably. "Gaylord" is the common industry term, while "pallet box" or "bulk bin" are more generic descriptions. They all refer to the same type of large corrugated container.

With proper use and storage, a gaylord box can last through multiple uses. Grade A boxes may last 5-10 uses, while repaired boxes can extend their useful life significantly. Factors like load weight, handling, and storage conditions affect longevity.

Standard gaylord boxes are 48" x 40" (length x width) to fit GMA pallets. Heights vary from 24" to 60" depending on your needs. We also carry octagon-shaped boxes and custom sizes. Our most popular sizes are 48x40x36" and 48x40x48".

Weight capacity varies by construction. Double-wall boxes typically hold up to 1,500 lbs, while triple-wall heavy-duty boxes can support 2,500+ lbs. Always check the box rating and consider your specific contents and stacking requirements.

Yes, gaylord boxes are designed to be stackable. Most can be stacked 3-4 high when properly loaded. However, stacking capacity depends on the box grade, wall thickness, and weight of contents. Heavier loads should be placed at the bottom.

We offer three grades: Grade A (premium, minimal wear), Grade B (standard, minor imperfections), and Grade C (economy, noticeable wear but structurally sound). Each grade is inspected to ensure it meets our quality standards.

We don't have a strict minimum, but ordering in pallet quantities (typically 20-50 boxes depending on size) offers the best value. Contact us to discuss your specific needs.

Yes! We offer competitive pricing for bulk orders. The more you buy, the better the per-unit price. Contact us for a custom quote.

Prices vary by grade and quantity. Grade A boxes typically range from $12-18 each, Grade B from $8-12, and Grade C from $4-8. Volume discounts are available for larger orders. Contact us for an exact quote based on your needs.

While our focus is on quality used boxes, we occasionally have access to new or once-used boxes. Contact us if you specifically need new boxes and we'll see what's available.

Absolutely! We encourage customers to visit our facility or request samples so you can see the quality firsthand. This helps ensure you're getting exactly what you need for your application.

Yes, we work with many businesses on ongoing supply agreements. This ensures consistent availability and often qualifies for better pricing. Contact us to discuss a supply contract for your needs.

We consider boxes in any condition. Even damaged boxes have value for recycling. We'll provide a fair price based on the quantity and condition of your boxes.

Yes! We offer free pickup for larger quantities within the GTA. For smaller quantities or locations outside our service area, we can discuss options.

We typically process payments within 24-48 hours of pickup and inspection. For established accounts, same-day payment may be available.

Pricing depends on the condition, quantity, and type of boxes. Clean, Grade A quality boxes command the highest prices. Contact us with details about your boxes for a quote. We always offer fair market value.

For free pickup within the GTA, we typically require at least a pallet load (20-50 boxes depending on size). Smaller quantities can be dropped off at our facility. Outside the GTA, minimums may be higher to justify transportation.

Yes, we buy boxes with printing or labels. However, heavily branded boxes may be valued lower since they're harder to resell. Clean, unprinted boxes typically get better prices.

Boxes in good condition are cleaned, inspected, and resold. Boxes that can't be reused are broken down and recycled into new cardboard products, ensuring nothing goes to waste.

Yes, we can provide documentation of recycling for businesses that need to track their sustainability metrics or compliance requirements.

Pickup is free for qualifying quantities within our service area. We may even pay you for boxes in reusable condition. Contact us for details.

Recycling one ton of cardboard saves approximately 17 trees, 7,000 gallons of water, and 4,100 kWh of electricity. By reusing boxes multiple times before recycling, the environmental benefits multiply significantly.

Yes! We can provide documentation of boxes recycled, estimated environmental impact, and certificates of recycling for your sustainability reports and ESG compliance requirements.

We serve the Greater Toronto Area and surrounding regions including Mississauga, Brampton, Vaughan, Markham, Oakville, Burlington, Hamilton, Kitchener, Cambridge, and Guelph. Contact us if you're outside these areas.

Standard delivery within the GTA is typically 2-3 business days. Rush delivery may be available for urgent orders. We'll confirm timing when you place your order.

You'll need a way to offload palletized boxes. If you have a loading dock or forklift, that's ideal. Otherwise, let us know and we can discuss options like liftgate delivery.

Our primary service area is Southern Ontario, but we can arrange delivery to other provinces or even cross-border to the US for larger orders. Contact us to discuss logistics and pricing for your location.

We offer flexible delivery scheduling within our standard business hours. For specific time windows or after-hours delivery, please contact us in advance to make arrangements.

We offer panel replacement, corner reinforcement, bottom repairs, structural reinforcement, and complete reconditioning. If a box can be saved, we can usually repair it.

Often yes! Repair costs are typically 30-50% of replacement cost. For boxes that just need minor repairs, it's almost always more economical and environmentally friendly to repair rather than replace.

Most repairs can be completed within 2-5 business days depending on the extent of damage and our current workload. Rush service may be available for urgent needs.

For large quantities, we may be able to arrange on-site repairs at your facility. Contact us to discuss your needs and we'll see if on-site service is feasible.